Lock Screen for Kurio App Frequently Asked Questions
What is the Lock Screen for Kurio App?
Lock Screen for Kurio App lets you unlock your Kurio device using a Picture Password on a Keypad featuring Branded Keypads.
How does the App work?
For your child to access the Kurio device and use it, your child creates a Picture Password using one of the Branded Keypads. The Picture Password is the same four images on the keypad, in the same order every time. You and your child can change the Picture Password whenever you like.
The 12 images in the Keypad change location every time you see them.
Simple. Easy. Visual. Fun.
To toggle to the Parent’s Profile, you have to choose a Branded Keypad and set a Picture Password too!
Do I have to pay to use Lock Screen for Kurio?
No – the App is free and there is no In-App purchasing.
What happens if I forget my Picture Password?
During the set-up process we tell you how to reset your child’s password using the button combination on the Kurio device. For the parent, we ask you to answer 3 security questions.
What happens if I forget the answers to my security questions?
Don’t worry, we send you an email with instructions on how to unlock your device.
How will we use your contact details?
The main reason to have this information is to help you reset your Picture Password. We will never provide this information to anyone else for marketing purposes.
If I use Lock Screen for Kurio, when does it timeout?
If you are not using the Kurio device, the App will timeout at the time chosen in the ‘Screen timeout’ setting in your Settings – Display menu.
What permissions does Lock Screen for Kurio use and why?
Here is the list of Permissions that the App uses and why it needs them.
Run at startup: to enable protection of your device after rebooting
Prevent phone from sleeping/draw over other Apps/disable your lock screen: to enable Lock Screen functionality
Internet connection: to download new Keypads; to allow for App updates
Do you have questions about when and how the App works?
The functionality of all Lock Screen Apps is driven by both the version of Android installed on a device and the way it has been configured by the handset manufacturer. The App runs at start up and offers protection after rebooting, however occasionally the App may stop functioning and in such cases, we recommend rebooting the device.
There can be conflicts between the Android Screen Security Settings and the App which may cause suspension of the device. This is resolved by either switching the screen off and on again or rebooting the device.
The App does not replace, disable, remove or uninstall other active lock screen apps. Other lock screen apps may need to be disabled or uninstalled although users can have more than one lock screen at the same time, but in such instances they will need to unlock each lock screen before getting access to their device.
Please contact firstname.lastname@example.org if you have any queries.