Lock Screen Frequently Asked Questions

What is Lock Screen?

Lock Screen by IconLogin® lets you lock/unlock your Android device using a Picture Password. You know how it works – protect your device from your kids, your friends, strangers on a train. You get the Picture – try it and see why we think you will love it.

How does it work? It is as easy as ABC...

A. Create a keypad of 12 images, chosen from YOUR OWN Instagram account. (Yes – YOU are the star!)

B. Your Picture Password is a series of the same four images on the keypad, in the same order every time.

C. The 12 images in the keypad change location every time you see the keypad.
Simple. Easy. Visual.

Why do I need Lock Screen by IconLogin?

No more having to remember a string of numbers (which is probably your credit card PIN number – tut, tut), words with case sensitive letters (er…er…was that A or a?) or smudgy, smeary dot to dot patterns (mmm…always choosing the Z, right?). We say – NO to Alphanumeric and join the dot passwords – that is the old way.

Free us from this tyranny!

Digital Personalization - how does it work?

You can change your Keypad or your Picture Password whenever you like – as long as the images are on Instagram. Want to use your pictures from your summer vacation? Easy. Want to use your pictures of your friends, family, loved ones? Easy. Want to use cute pictures of you and your pets? Easy. Want to use your best ever Instagram shots? Easy.

Do I have to pay to use Lock Screen by IconLogin?

No – it is free to install and use. In the future, we may offer the ability to buy images to use within your keypad via In-App purchasing. Contact us here (link to contact form) and tell us who/what/where you would like to insert into your keypad. Who knows? We may be able to get your favourite celebrity/movie star images for you to integrate into your keypad…watch this space!

What happens if I forget my password?

During the set up process we ask to register your details (email address) and give you a choice of secondary password reset – answer 3 security questions (sorry…we know it is dull!) which will help us to help you reset your Picture Password or a button combination on the device.

What happens if I forget the answers to my security questions?

Don’t worry, we send you an email with instructions on how to reset.

How will we use your contact details?

The main reason to have this information is to help you reset your Picture Password. We will never provide this information to anyone else for marketing purposes, but we may (if you allow us to) send you emails about any new updates or new Apps we may launch.

Which devices are most appropriate for Lock Screen?

The App will be available on Google Play for the following handsets sizes 4.6″ to 10.5″ and Android OS 4.1 TO 8.0. Full functionality may not occur on handsets outside of these sizes and Android OS software.

Why do I need an Instagram account?

Our App lets you create a keypad of 12 images from your own Instagram account, so you need an Instagram account to do this.

If I use Lock Screen, when does it timeout?

If you are not using your device, Lock Screen by IconLogin® will timeout at the time chosen in the ‘Screen timeout’ setting in your Settings – Display menu.

What permissions does Lock Screen use and why?

Here is the list of Permissions that Lock Screen uses and why it needs them.

Run at startup: to enable protection of your device after rebooting

Prevent phone from sleeping/draw over other Apps/disable your lock screen: to enable Lock Screen functionality

Contacts/SMS: to display calls and messages

Phone: to display calls and messages

Internet connection: to allow access to your Instagram account to create your keypad; to allow for App updates

Do you have questions about when Lock Screen works?

The functionality of all Lock Screen Apps is driven by both the version of Android installed on a device and the way it has been configured by the handset manufacturer. The App runs at start up and offers protection after rebooting, however occasionally the App may stop functioning and in such cases, we recommend rebooting the device.

There can be conflicts between the Android Screen Security Settings and the App which may cause suspension of the device. This is resolved by either switching the screen off and on again or rebooting the device.

The Lock Screen App does not replace, disable, remove or uninstall other active lock screen apps. Other lock screen apps may need to be disabled or uninstalled although users can more than one lock screen at the same time, but in such instances they will need to unlock each lock screen before getting access to their device.

Depending on the mobile operator, the functionality of making calls and voicemails may vary. Even though the device may have been unlocked using the Lock Screen App and then call is made or voicemail is accessed, the device may revert to the Lock Screen on completion of the call or after the voicemail is finished being accessed.